Leaving us to find a last minute alternative. Reception weren't interested and just looked at my wife blankly when she went to get help. At check out we also booked a taxi to take us to the airport, later in the afternoon, using their regular taxi service. Which is ironic as we never personally requested an upgrade. ![]() When we questioned this he made the snide comment that it was the same as eating a steak dinner you hadn't ordered and then not wanting to pay for it. When we came to checkout again he could still not get our name right., and we then found we had been charged $170 extra for the upgrade. This upgrade seemed to consist of an extra desk to work on that was not required. At check-in he informed us we had been upgraded but at no point mentioned a charge for this. ![]() Upon arrival the receptionist could not work out we were not the other couple, even though we informed him 3x and he handed us a parcel in our name. 0.56km from Bank of America Stadium We booked this hotel for 2 nights with another couple who due to covid cancelled.
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